Refund & Cancellation Policy

Introduction

At Siddhi Services (doing business as Dr. Saab), we aim to provide you with the best service experience. This Refund & Cancellation Policy outlines the terms under which requests for cancellations or refunds are handled by us for appointments or services booked via drsaab.in. By using our services and booking through our platform, you agree to the terms below.

Definitions

  • User / Client / Patient: The person who books an appointment via our platform.

  • Service / Appointment: Medical consultation, diagnostic, or allied health service booked via drsaab.in.

  • Cancellation: When the User terminates or cancels a booked appointment before it has been fulfilled.

  • Refund: Return of payment (full or partial) to the User under conditions set forth in this policy..

Cancellation by Siddhi Services / Dr. Saab

4.1. Rescheduling or Cancellation by Us

  • If we (Siddhi Services) need to cancel or reschedule your appointment (due to doctor’s availability, emergencies, technical issues, etc.), we will:
      a. Notify you as soon as possible via email / SMS / phone.
      b. Offer you an alternate time slot or date.
      c. If a suitable reschedule is not possible, we will initiate a full refund of any amount paid by you.

4.2. Refund Timeline for Our Cancellations

  • Refunds for appointments canceled by us will be credited within [7 business days] to your original mode of payment.

 Refund Method & Timing

  • Refunds will be issued via the same payment method used at the time of booking (credit card, UPI, net banking, wallet, etc.), unless otherwise agreed.

  • Depending on banking / payment gateway processes, it may take additional [7 business days] for the refunded amount to reflect in your account.

  • In case the original payment method is unavailable (e.g. closed account), we may issue a refund via alternate method upon mutual agreement (bank transfer, etc.).

Partial Services / Consumables

  • If part of a service has already been delivered (e.g. partial consultation, tests conducted), we may proportionally deduct the cost of the services already rendered, and refund the remainder (if applicable).

  • Any payments made toward consumables, external diagnostics, or third-party service providers that cannot be refunded by them will be subject to their own cancellation / refund policies, and we may not be able to refund such portions.

Disputes & Grievances

  • If you disagree with any decision regarding your refund or cancellation, you may write to us at [atdrsaab@gmail.com

  • ] with your booking details, explanation, and supporting documents.

  • We will respond to your grievance within [2 business days].

8. Policy Modifications

  • Siddhi Services reserves the right to modify or update this Refund & Cancellation Policy at any time.

  • The revised policy will apply to new bookings made after the effective date of the update.

  • We will make reasonable efforts to inform existing users of significant changes (via email or notices on our website).

 Contact Information

If you have any questions or concerns about this policy, please reach out to us:

  • Email: [atdrsaab@gmail.com ]

  • Phone: 8655690001 

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